1. Our commitment
We want you to be happy with your Mausam Robu. If something isn't right, this policy explains your options for returns, replacements, and refunds.
2. Return window
You may request a return or replacement within 7 days of delivery if the device is defective, damaged in transit, or significantly different from what was described on this website. Items must be returned in their original packaging.
3. How to request a return
Email hello@mausamrobu.com with your order number and a description (and photos, if applicable) of the issue. We'll confirm next steps, including a prepaid return label for defective or incorrect items.
4. Refund processing
Once we receive and inspect your return, approved refunds are processed to your original payment method within 5-7 business days, in line with standard payment processor timelines. We do not charge any cancellation fee if you cancel an order before it ships.
5. Non-returnable situations
We're unable to offer a refund for change-of-mind returns after the 7-day window, or for damage caused by misuse after delivery. This does not affect any right you have under applicable consumer protection law.
6. Order cancellations
You may cancel your order any time before it ships, free of charge, by emailing hello@mausamrobu.com. Once an order has shipped, please follow the return process above instead.
7. Grievance Officer
For any unresolved complaint regarding a refund or return, kindly contact our grievance officer Mr. Midhun Thomson at midhun@candominds.com.